The shipping company Zalando releases around 450 employees at its Berlin location. The reason for this is the dissolution of the internal customer service, as the Berliner Morgenpost reports. All employees of the three customer service companies from Zalando are affected by the layoffs. Customer service is reorganized, the previous structures have been too complex, explains the company. For this reason, the in -house societies were dissolved.
At the same time, Zalando announces that it will build a new service unit with around 200 jobs in late summer. The employees who are now terminated can also apply to this. The aim is to structure the division of tasks between internal and external employees more clearly, while complex customer inquiries are to be processed more specifically and high -quality.
The Berlin company recently reported a significant increase in profitability in 2024. Sales have increased by 4.2% to EUR 10.6 billion, so the previous forecasts have been exceeded. At the beginning of the year, Zalando also announced the takeover of the competitor About You, which is to be completed this year.