The user assures that he underwent a persistent and useless identity verification.
Recently, inactive users of the Wallet Alby crossed a similar process.
On July 1, 2025, the X user identified as @jamesonnickname publicly denounced that the Freewallet platform would have deduced funds from his account without prior notice. The incident occurred after several years of inactivity in his Wallet, and was disseminated through a thread, where he described his experience. The case, the same as another recently happened with a Bitcoin Wallet in Lightning Network called Alby, raises questions about the transparency of the terms of use of custodial services and the protection of user funds.
In its publication, Jameson states that Freewallet withdrew a significant amount of his balance in Dogecoin (Doge), claiming that the account He had remained inactive for a prolonged period. According to his testimony, he received no prior notification or warning before the deduction was carried out. He also alleges that he underwent a repetitive and unable to complete funds (Kyc) (KYC) process, in addition to the neglect of the Freewallet Technical Support Service.
As cryptootics reported, this type of service clauses are not extended public knowledge, but they are contemplated in the terms and conditions of many custodial wallets.
Indeed, the Freewallet service terms They establish that, if an account does not present activity for several years, the company will try to contact the owner using the registered information. If you fail to establish contact, and according to “laws”, Freewallet can report funds as unlisted property. In addition, the platform ensures the right to deduce a commission for inactivity and other administrative positions of said funds.
If Freewallet has cryptoactive in an account in his name and does not record activity for several years, he will try to locate it in the address (s) that consist in our records. If we fail to contact it, the applicable legislation could demand that Freewallet report these funds as property not claimed before the corresponding jurisdiction. Freewallet reserves the right to deduce a commission for inactivity or other administrative positions of said non -claimed funds, as allowed by law.
Freewallet, Custodial cryptocurrency wallets.
The case highlights a persistent tension between its own custody and the delegate to third parties. While non -custodial wallets give the user total control over their private keys, platforms such as freewallet operate under a custodial model, in which the company has the final control of the assets And you can apply arbitrary internal policies, such as inactivity deduction.
Although the practice of charging commissions for inactive accounts is not new in the traditional financial sector, its application in the field of cryptocurrencies, philosophically oriented to privacy, proposes particular challenges. The opacity of some terms, the lack of effective prior notifications and the difficulty in recovering funds once deduced are critical aspects of these Wallet models.
So far, Freewallet has not issued an official statement in response to the thread published by Jameson, although yes he responded to his publication citing the clause of its terms and services.
As Cryptonotics also reported, a similar situation recently happened with Albe, a Lightning Network Wallet. This company offers refund of the bitcoins deducted from the accounts of its inactive users through communication with technical support, although this process can be expensive as it would require the opening of a Lightning channel, in addition to the payment of commissions associated with executing these and other necessary actions.
